Wealth Security Protocol
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  • 🗺️Overview
  • 💜Casa vs. Alternatives
    • Introduction
    • Option #1: Do-it-yourself
    • Option #2: Custodial Storage
    • Option #3: Commercial Systems
  • 🔑System Design Principles
    • Introduction
    • Minimal Knowledge
    • High Security
    • Usability is Security
    • Expert Support
    • Redundancy
    • Sovereignty
    • Incentive Alignment
  • 🚨Threat Overview
    • Introduction
    • Data and Credential Loss
    • Phishing
    • SIM Hijacking
    • Network Attacks
    • Malware
    • Supply Chain Attack
    • Physical Coercion
    • Child/Pet Attack
    • Internal Service Provider Attack
    • Platform / Hosting Provider Attack
    • Code Dependency Attack
    • Official Seizure
    • Inheritance Failure
  • 🔐Chosen Features
    • Introduction
    • Hardware Wallet Signing
    • Multi-signature
    • Multi-location
    • Heterogeneous Hardware and Software
    • Seedless Hardware Wallets
    • Emergency Recovery Key
    • PIN or Biometrics for Mobile Key only
    • PIN for every device
    • Sovereign Recovery Instructions
    • Emergency Lockdown Button
    • Health Check
    • Identity Verification for Account Recovery
    • Inheritance
  • ✅Chosen Key Schemes
    • 5-Key Vault
    • 3-Key Vault
    • Pay Wallet
  • ❌Rejected Key Schemes
    • Shamir's Secret Sharing
    • 2-of-2
    • 1-of-2
  • ❌Rejected Features
    • Biometrics General Usage
    • Brain Wallet -- Memory Based Solutions
  • 🔧Remaining Attack Vectors
    • Address Spoofing
    • Malicious Insider Key Theft
    • Extreme disaster scenarios
    • Extortion
  • 👨‍🚀Future Improvements
    • Taproot/MAST
    • Schnorr Signatures
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  1. 🔑System Design Principles

Expert Support

We can’t rely on our customers to be cryptocurrency experts, or even experts in our system. Expert support allows our software to serve a wider range of potential users.

We believe in having a support team that understands the product well, and is able to help our members address issues quickly and confidently. Expert support is one of the most valuable parts of the Casa service - it minimizes incorrect information (which may be found in community support forums or chat groups) and helps ensure our members have peace of mind that their money is safe.

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Last updated 1 year ago

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