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We can’t rely on our customers to be cryptocurrency experts, or even experts in our system. Expert support allows our software to serve a wider range of potential users.
We believe in having a support team that understands the product well, and is able to help our members address issues quickly and confidently. Expert support is one of the most valuable parts of the Casa service - it minimizes incorrect information (which may be found in community support forums or chat groups) and helps ensure our members have peace of mind that their money is safe.